Terms & Conditions

Terms and Conditions – KL iPhone Repair Service

By using our services at KL iPhone Repair Service, you agree to the following terms and conditions. Please read them carefully:

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1. Repair Services

• We offer professional repair services for all major smartphone brands. Repair times may vary depending on the issue and part availability.

• Customers are responsible for backing up their data before any repair. KL iPhone Repair Service is not liable for data loss during service.

• We are not responsible for any pre-existing issues or damage unrelated to the repair.

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2. Warranty

• All repairs include a limited 30-day warranty covering parts and labor.

• This warranty applies to all repairs, including LCD screen, battery replacements, and other components.

• The warranty does not cover any form of physical damage, liquid damage, accidental breakage, or misuse after the repair.

• Warranty claims must be supported by the original receipt or valid proof of service.

• All repaired parts and services are strictly non-refundable. Only warranty-covered issues may be eligible for rechecking or replacement within the 30-day period.

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3. Used and New Phones

• Used phones purchased from our shop come with a 30-day warranty that covers functional issues (not physical or water damage).

• New phones come with a 1-year or 2-year manufacturer warranty, depending on the brand.
  This warranty is handled directly by the brand’s authorized service center, not by KL iPhone Repair Service.

• All phone sales are final. No refunds or exchanges unless required by law or for eligible warranty claims through the appropriate service channel.

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4. Trade-Ins

• Trade-in value depends on the device model, condition, and current market rates.

• Devices must not be locked (iCloud, Google, FRP) and must not be reported lost or stolen.

• Once accepted, trade-ins are non-refundable and non-returnable.

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5. Accessories

• All accessories are sold as non-refundable items.

• Defective accessories may be exchanged within 7 days of purchase if returned with the original receipt and packaging.

• Exchanges apply only to genuine manufacturing defects, not user-caused damage.

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6. Liability

• KL iPhone Repair Service is not responsible for devices left unclaimed for over 30 days after completion. Unclaimed items may be recycled or resold.

• We reserve the right to refuse service in cases of suspected fraud, abusive behavior, or service misuse.

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7. Payments

• Payment is required in full upon completion of service or purchase.

• Accepted payment methods include:
  Cash, QR payments, TNG eWallet, and local bank transfer.
  Credit and debit cards are also accepted, but are subject to a 3% to 5% surcharge, depending on the card’s issuing country or provider.

• All repair services and parts (LCD, battery, etc.) are strictly non-refundable, except where covered under the 30-day warranty.

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8. Privacy

• Customer data collected during service is kept strictly confidential and used solely for internal service records, warranty tracking, and contact purposes.